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There are approximately 3 Sets of Essay Questions (2 essays per set). Please complete all 3 questions, one paragraph per question (1) set, Make sure to follow the APA format (which I sent you a template to follow). And have a reference page. Although 1 Set of Essay Questions is labeled as being worth 20 Pts. The other two sets of Essay Questions are worth 40 Pts (You are NOT required to Answer the other sets). Therefore, by Successfully Completing Only 1 Set of Essay Questions, you will receive full credit for the other two sets – earning up to a total of 60 Points Please be sure to review the instructions below before continuing For all Essay Questions, please read each question carefully and answer them to the best of your knowledge. You may use your textbook( which I sent you the info to use my textbook), class notes, and online resources for this exam. Please Note – – – In order to receive full credit for your Essay Part of the Exam, you MUST be sure to use a MINIMUM of Two (2) In-Text citations and Work References (Per Essay Question) to support your opinions and facts. (One source can be your textbook, but the other source must be from a “credible online resource” – i.e., Montclair database, journal, news article, magazine, etc.).* Wikipedia, Blogs, Online Dictionaries, Investopedia, Encyclopedias, UK Essays, and Weblinks Only – are NOT Acceptable Sources. *.  I will send you two case studies as well that could be helpful
Question 1: Disney has been identified as one of the best places to work according to employee rankings and job posting websites. It has also earned a number of top customer service accolades and many of the recognition results from Disneys’ human resource management practices. Describe how Disneys’ human resource management practices enabled them to build their culture and become a successful company. How would you define the organizational culture of Disney, and which of the four types of corporate culture in the competing values framework would you consider Disney as, and why?
Next….
List and explain the four major areas of human resource law that could have either a negative or positive impact on the company’s overall HRM endeavors. Give an example of legislation pertaining to each. Briefly explain each piece of legislation that you list.
Question 2: Disney’s strategy often enabled the company to successfully compete in a heavily saturated market of coffee shops and eateries. Describe Disney’s strategy. What are some key elements of their strategy that enabled them to maintain a competitive advantage and keep customers?  Give examples of two external forces and two internal forces that would be likely indicators Disney’s strategy to drive a need for change.
Next….
Discuss what emotional intelligence is? Why is it important to an organization like Disney? Provide at least two examples of cases where Emotional Intelligence could enable management endeavors at Disney to succeed, or cause it to fail. Conduct research Online and find examples…  Discuss your findings.
Question 3: As Disney’s business expands, it continually faces issues on how to keep customer satisfaction high and maintain and attract business. How has innovation and change specifically contributed to the success of the company? As the company grows larger, what types of changes are being made to the structure, technology, and people in the organization?
Next…
List three work-related attitudes to which managers in just about most organizations should be aware of. Next, imagine that you are responsible for customer-service management at Disney. What policies or procedures might you use to keep employees’ attitudes positive in each of the three work-related attitudes you emphasized above?
In order to receive full credit for your Essay Part of the Exam, you MUST be sure to use a MINIMUM of four (2) In-Text citations and Work References (Per Essay Question) to support your opinions and facts. (One source can be your textbook, but the other source must be from a credible online resource – i.e., Montclair database, journal, news article, magazine, etc… ). Wikipedia, Blogs, Online Dictionaries, and Weblinks Only – are NOT Acceptable Sources.

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