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Discussion: Defining Quality
As health care consumers, we all expect quality care and positive outcomes. It is important as professionals that we meet these demands of health care consumers. Consider the work of the major theorists you examined in this week’s Resources and think about how these theories apply to your own experience as a health care customer and/or practitioner.
By Day 3
Post your definition of quality, and apply it to the work of one major quality theorist (e.g., Donabedian, Juran, Deming, Triple Aim (IHI) – Berwick). Identify a practice problem that you have had some experience with as a customer or as a practitioner and explain how eliminating wasteful practices could have improved the experience. Include how your definition of quality applies to that experience.
Support your response with references from the professional nursing literature. Your posts need to be written at the capstone level.
Notes Initial Post: This should be a 3-paragraph (at least 350 words) response. Be sure to use evidence from the readings and include in-text citations. Utilize essay-level writing practice and skills, including the use of transitional material and organizational frames. Avoid quotes; paraphrase to incorporate evidence into your own writing. A reference list is required. Use the most current evidence (usually ≤ 5 years old).
Learning Resources
Required Readings
Spath, P. (2018). Introduction to healthcare quality management (3rd ed.). Health Administration Press.
Chapter 1, “Focus on Quality” (pp. 1–12)
Chapter 2, “Quality Management Building Blocks” (pp. 13–34)
Preview Chapter 3, “Measuring Performance” (pp. 43–46)
Yoder-Wise, P. S. (2019). Leading and managing in nursing (7th ed.). Mosby.
Chapter 1, “Leading, Managing, and Following” (pp. 1-18)
Chapter 2, “Clinical Safety: The Core of Leading, Managing and Following” (pp. 19-31)
QP staff. (2010). Guru guide: Six thought leaders who changed the quality world forever. Quality Progress, 43(11), 14–21.
Document: Practice Experience Full Guide (PDF)
Document: Quality Improvement Storyboard Template (PPT)
Document: Capstone Paper Assignment Guides (Word Document)
Writing Resources
Scholarly writing is a critical component of nursing academics. Walden University provides resources to support scholarly writing such as the CON Writing Template, Grammarly, access to the Walden Writing Center editing services, and many other tools for success.
Access these supportive resources for successful writing in the Writing Resources tab found in the left-hand menu of the course or click the link below.

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